The Norwegian Industrial Property Office aims to be an effective and customer-friendly authority that grants robust rights to Norwegian businesses, enabling them to create value from their intangible assets. Our goal of being one of Europe's foremost IPR authorities helps us deliver good services. This means that we make the right decisions and deliver on time, that our customers and third parties are satisfied, and that we perform the job in a cost-effective manner.
By being close to the customer, our services become better and more relevant. We use customer feedback as input for continuous improvement of our processes and services. We respond promptly to customer requests and use a language that customers understand.
In order to deliver relevant quality services we depend on committed and competent employees. This is achieved, for example, by having clear leaders who emphasise the needs of customers and society, who help prioritise tasks, and who motivate, inspire and create trust.